Assisted Banking
Through Micro ATM
Finvora Technology's Micro ATM service experience is designed to support authorised business and banking service touchpoints with convenient access to applicable customer-initiated banking transactions.
Supported services may include transactions such as cash withdrawal, cash deposit, balance enquiry and mini statement, depending on the applicable banking network, device and service arrangement.
About Micro ATM
Bringing Basic Banking
Services Closer to Customers
A Micro ATM is a portable transaction device used within the Business Correspondent banking model to help customers access supported banking services outside a conventional bank branch or full-size ATM.
Through an applicable connected banking system, an authorised operator can facilitate supported financial and non-financial customer transactions after the required authentication process.
This assisted service model can help extend access to basic banking facilities through authorised service touchpoints, subject to the applicable bank, network and operating requirements.
Micro ATM Service Highlights
Supported basic banking transaction access
Designed for authorised BC and service touchpoints
Portable and technology-driven service experience
Customer authentication based transaction workflow
Connected with applicable banking infrastructure
Useful for expanding assisted banking accessibility
Assisted Banking Technology
A Portable Touchpoint
for Basic Banking Services
Micro ATM technology is designed to make supported banking transactions available through eligible assisted service locations. Instead of requiring a conventional ATM installation, the service can use a compact transaction device connected with the applicable banking infrastructure.
An authorised operator assists the customer, selects the required service, enters applicable transaction details and completes the required customer authentication process.
The actual services, transaction limits, authentication methods and operating conditions depend on the applicable bank, network, device and service arrangement.
Assisted Banking Ecosystem
A Micro ATM service can involve multiple connected parts working together to process an eligible customer transaction.
Banking Services
Supported Micro ATM Services
Micro ATM networks can support a range of basic banking transactions depending on the applicable banking arrangement and service availability.
Cash Withdrawal
Facilitate supported cash withdrawal transactions through an authorised Micro ATM service workflow.
Cash Deposit
Support applicable cash deposit transactions where the connected banking service and operating model provide the facility.
Balance Enquiry
Help customers check available account balance information through supported banking transactions.
Mini Statement
Provide access to supported mini statement services for convenient account transaction information.
Transaction Capabilities
Understand Micro ATM Transactions
Supported transaction capabilities can vary according to the connected bank, device, network and operating arrangement.
Cash Withdrawal
Customers may access supported cash withdrawal services through an eligible Micro ATM touchpoint after completing the applicable authentication and transaction process.
Cash Deposit
Where supported by the applicable banking arrangement, eligible customers may be able to initiate cash deposit transactions through an authorised service point.
Balance Enquiry
Customers can request available account balance information through the supported Micro ATM transaction workflow.
Mini Statement
Supported mini statement functionality can help customers view limited recent account transaction information where the facility is available.
Transaction Confirmation
After processing, the system may provide an applicable digital or printed transaction confirmation depending on the available setup.
Assisted Banking
Eligible service operators can assist customers in accessing supported banking services through the connected Micro ATM infrastructure.
Micro ATM Features
Technology for Assisted Banking
A portable and structured service environment designed around supported customer banking transactions.
Portable Banking Access
Micro ATM technology can help authorised business correspondents provide supported basic banking services closer to customers.
Structured Transactions
A simple digital workflow helps authorised operators manage supported customer-initiated banking transactions.
Authentication Based
Applicable transactions use supported customer authentication methods according to the connected banking and payment infrastructure.
Business Correspondent Model
Micro ATM services operate within the applicable bank and Business Correspondent ecosystem.
Transaction Authentication
Structured Customer Transaction Flow
Applicable customer transactions follow the authentication and processing requirements of the connected banking infrastructure.
Customer Details
Applicable customer or account-related information is entered according to the selected transaction workflow.
Supported Authentication
The customer completes the authentication method required by the applicable device, bank or transaction network.
Transaction Processing
The transaction request is processed through the applicable connected banking and payment infrastructure.
Transaction Result
The operator and customer receive the available success, failure or pending transaction status.
How It Works
Simple Assisted Banking Process
A structured transaction flow designed to help authorised operators facilitate applicable customer banking services.
Select Transaction
Choose the applicable supported Micro ATM banking service required by the customer.
Enter Details
Enter the required customer and transaction information through the available service interface.
Authenticate
Complete the applicable customer authentication process through the supported method.
Complete Transaction
Process the supported transaction and provide the available transaction confirmation or receipt.
Customer Journey
From Service Request to Confirmation
Understand the general assisted transaction journey from the customer's request to the available final transaction status.
Customer Requests Service
The customer visits an eligible assisted banking service point and requests an available Micro ATM transaction.
Operator Selects Service
The authorised operator selects the applicable transaction and enters the required details.
Customer Authentication
The customer completes the applicable authentication process required for the selected transaction.
Request Is Processed
The transaction request is sent through the applicable connected banking infrastructure for processing.
Status Is Received
The available transaction result is displayed as successful, failed, pending or another applicable status.
Confirmation Is Provided
The customer receives available transaction information or confirmation according to the service setup.
Extend Assisted Banking Access
Micro ATM technology supports the Business Correspondent model by enabling applicable banking transactions through authorised service touchpoints.
Finvora's digital service ecosystem can provide a structured technology experience for supported Micro ATM operations, according to the applicable service arrangement.
Business Benefits
Banking Services Through a Connected Ecosystem
Support applicable basic banking transactions through an authorised service model.
Provide assisted banking access through eligible business touchpoints.
Use a structured digital workflow for customer transaction processing.
Expand the range of supported services available through your digital business.
Business & Service Touchpoints
Expand Your Assisted
Service Offering
Where an eligible and authorised operating arrangement is in place, Micro ATM services can complement other supported digital services offered through a business touchpoint.
Expand the range of supported digital and assisted banking services.
Serve eligible customers through an authorised service touchpoint.
Use a portable device-based banking service model.
Provide applicable cash and account information services.
Follow a structured customer authentication workflow.
Offer banking-related services closer to local customers.
Connect Micro ATM services with a wider digital service ecosystem.
Maintain transaction references and available confirmation details.
Transaction Guidelines
Important Points for
Micro ATM Transactions
Assisted banking transactions involve customer financial information and transaction status. Operators and customers should carefully review the applicable details throughout the transaction process.
A transaction should be handled according to its actual available status and the applicable provider or banking process.
Transaction Checklist
Always verify the transaction type and entered information before proceeding.
Customer authentication should be completed only through the applicable supported process.
Do not treat an initiated transaction as successful until the final available status is confirmed.
Keep the available transaction reference or receipt for future support requirements.
Failed, pending or disputed transactions may require verification through the applicable provider or banking process.
Service availability may depend on the connected bank, network, device and operating arrangement.
Responsible Service
Customer Information &
Transaction Awareness
Operators should use Micro ATM services only through the applicable authorised service arrangement and follow the required transaction, customer authentication and operational procedures.
Customers should protect sensitive banking information and complete authentication only for transactions they have requested and reviewed.
Transaction availability, authentication methods, limits and resolution processes can vary depending on the connected bank, payment network and service provider.
Frequently Asked Questions
Micro ATM FAQs
Useful information about supported Micro ATM and assisted banking service workflows.
What is a Micro ATM?+
A Micro ATM is a portable transaction device used within an assisted banking environment to facilitate supported customer banking transactions through an applicable connected banking system.
Who can operate a Micro ATM service?+
Micro ATM services are generally provided through eligible and authorised service arrangements such as applicable Business Correspondent or banking service models. Actual eligibility depends on the connected service provider and banking arrangement.
What services can be available through Micro ATM?+
Depending on the applicable bank, network, device and service arrangement, supported services may include cash withdrawal, cash deposit, balance enquiry, mini statement and other enabled transactions.
Does every Micro ATM support cash deposit?+
No. Cash deposit availability depends on the connected banking service, device capabilities and applicable operating arrangement.
Is customer authentication required?+
Applicable Micro ATM transactions require the supported authentication process defined by the connected banking or payment infrastructure.
What happens if a transaction is pending?+
A pending transaction should be handled according to the applicable bank or service provider process. The transaction reference and available status information should be retained for verification.
What if a transaction fails?+
A failed transaction should be reviewed using the available transaction status and reference details. Any applicable reversal or resolution depends on the connected bank, network and provider process.
Can Micro ATM replace a full bank branch?+
Micro ATM is intended for supported assisted banking transactions and should not be treated as a replacement for every service available through a full bank branch.
Micro ATM Service Notice
Micro ATM services, transaction types, transaction limits, authentication methods and availability depend on the applicable banking partner, payment network, service provider, device capabilities and operating arrangement. Users and operators should rely on the actual transaction status and applicable service terms when processing or resolving a transaction.
Connect With Finvora
Explore Micro ATM Solutions
Connect with Finvora Technology to learn more about supported Micro ATM and assisted banking service solutions.