Privacy Policy

Finvora Technology Private Limited respects the privacy of its users, customers, business partners, retailers, distributors and website visitors. This Privacy Policy explains the general manner in which information may be handled when you interact with our website or applicable services.

By accessing this website, submitting an enquiry, registering for an applicable service or otherwise providing information to us, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable legal requirements.

This Privacy Policy applies to information collected through the Finvora Technology website, contact forms, customer communications and other digital interactions operated directly by Finvora Technology Private Limited.

Certain services may involve independent banks, payment service providers, billers, travel service providers, technology partners, business correspondents or other third parties. Their respective privacy policies and terms may also apply where relevant.

The information collected may depend on how you interact with our website or services. Information may include:

• Full name and basic identification information voluntarily provided by you.
• Mobile number, email address and other contact information.
• Business name, business type and related business information.
• Retailer, distributor or business partnership enquiry details.
• Information submitted through contact forms or support requests.
• Transaction or booking references where required for service assistance.
• Technical information such as browser type, device type, IP address and website usage information where applicable.
• Any other information voluntarily provided while communicating with Finvora Technology.

You may provide information directly when filling out an enquiry form, contacting customer support, requesting information about a service, applying for a business relationship or communicating with Finvora through an available channel.

You are responsible for ensuring that information provided by you is accurate, current and appropriate for the requested service or enquiry.

When you access the website, certain technical information may be collected automatically by the website infrastructure, hosting provider, analytics tools or security systems where such technologies are enabled.

Such information may include device information, browser information, IP address, operating system, access time, referring pages and interactions with website features.

Information may be used for legitimate operational and service purposes, including:

• Responding to enquiries and customer communications.
• Providing information about available Finvora services.
• Processing applicable service or business requests.
• Supporting retailer, distributor and partnership enquiries.
• Providing customer or technical assistance.
• Verifying information where required for an applicable service.
• Maintaining website and service functionality.
• Improving service quality and website experience.
• Preventing misuse, fraud or unauthorised activity.
• Maintaining internal records where appropriate.
• Meeting legal, regulatory or contractual obligations.

We aim to use personal information only for purposes that are reasonably connected with the reason for which the information was collected, or for another lawful purpose permitted under applicable requirements.

Finvora Technology does not intend to disclose personal information unnecessarily. However, information may be shared where reasonably required for providing an applicable service or meeting legitimate legal and operational requirements.

Depending on the service, information may be shared with:

• Applicable banking or payment service partners.
• Billers or service providers involved in a transaction.
• Technology, infrastructure or hosting service providers.
• Travel, hotel, transport or booking service providers where applicable.
• Professional advisers or authorised service providers.
• Government, regulatory or law enforcement authorities where legally required.
• Other authorised parties where the user has provided appropriate consent or where permitted by law.

Some Finvora services may depend on third-party platforms, service providers or external systems. When you use such services, information may be processed by those third parties in accordance with their respective policies and contractual arrangements.

Finvora Technology is not responsible for the privacy practices of independent third-party websites or platforms that are outside our reasonable control.

The website may use cookies or similar technologies where required for website functionality, security, user preferences, analytics or performance improvement.

Cookies are small data files stored on a user's device. Browser settings may allow users to control or disable cookies, although disabling certain cookies may affect website functionality.

Finvora Technology aims to use reasonable administrative, technical and organisational safeguards to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include access controls, secure infrastructure, restricted data access and other appropriate safeguards depending on the nature of the service.

However, no website, internet connection, electronic storage system or transmission method can be guaranteed to be completely secure. Users should therefore take reasonable precautions when sharing sensitive information online.

Information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, provide applicable services, resolve disputes, maintain business records or comply with legal and regulatory obligations.

Retention periods may vary depending on the nature of the information, applicable service and relevant legal requirements.

Users are encouraged to provide accurate and updated information. If information submitted to us changes, you may contact Finvora Technology through the available official communication channels to request an appropriate update where applicable.

Subject to applicable law and the nature of the service, users may contact us to request information regarding personal data provided to Finvora or to request correction or other appropriate action.

Certain information may need to be retained where required for legal, regulatory, fraud prevention, accounting or legitimate business purposes.

Finvora Technology's business and digital services are not intended to knowingly collect personal information from children where such collection would require parental or guardian authorisation under applicable law.

If you submit an enquiry or request information, we may use the contact information provided by you to communicate regarding your enquiry, requested service or related support.

Marketing or promotional communications, where used, should be handled in accordance with applicable consent and communication requirements.

Information may be used where reasonably necessary to identify, investigate or prevent suspected fraud, misuse, unauthorised access, security incidents or violations of applicable terms.

This website may contain links to external websites. Finvora Technology does not control the content, security or privacy practices of independent external websites.

Users should review the privacy policies of external websites before submitting personal information to them.

Finvora Technology Private Limited may update this Privacy Policy from time to time to reflect changes in services, website functionality, business practices or applicable legal requirements.

Updated versions may be published on this page with an updated effective or revision date.

If you have a question, concern or request relating to this Privacy Policy or information provided to Finvora Technology, please contact us through the official contact page.